Your appointment will be with the stylist that you selected at the time of making your booking. You cannot request a different stylist (whether prior to, at the commencement of, or during your session time). If, for reasons beyond our control, the stylist you booked is unavailable (for example, due to illness), we may offer you another stylist (if available) or you may choose to receive a full refund of the service fees you paid for that session.