Highpoint Shopping Centre is excited to reveal that works have commenced as part of an extensive Centre refurbishment aimed at enhancing parts of the centre to refresh the look and feel, improve access and create a better experience for our customers. The works form part of Highpoint’s masterplan to continually evolve the Centre and cement its place as the leading shopping and lifestyle destination in Melbourne’s West.
The creation of new engagement zones will include additional seating pods, custom-built experiential outposts and significantly more greenery to encourage customers to pause, engage and rejuvenate during their Highpoint journey. The refurbishment will also include, an upgrade to floors, balustrades, ceilings lighting and vertical transport to create a refreshed look and feel throughout the Centre.
Highpoint customers can rest assured their shopping convenience is priority and will not experience interruptions. Retailer trading will continue unchanged, and there will be no permanent closures to entrances or carparks during this time. The upgrades will largely be undertaken outside of general trading hours and access to after-hours trading precincts (such as Level 1 Dining & Entertainment precinct and Level 3 Fresh Food precinct) will remain unchanged.
Customers are welcomed at Highpoint’s Customer Service Desk on Level 3 should they have any questions regarding the refurbishments. Alternatively, you can submit an enquiry to the Customers Service Desk via a contact form (click here
Construction will be carried out in a staged program, beginning with the South Mall on Level 2 and 3, and Centre Court in mid-2019. The works are expected to be completed by mid-late 2020.
Centre Court Escalator Closure
1 August 2019
As part of the Centre’s upgrade works we will be relocating the Centre Court escalators to improve access and create a better experience for our customers. In order to complete these works the escalators travelling between Level 2 and 3 will be closed until the new escalators open later this year. During this time a temporary staircase has been installed that will assist you to travel between Levels 1, 2 and 3. You can also utilise the lifts located outside Myer, near Cotton On (Level 3), or Tree of Life (Level 2). If you need further assistance please see our friendly staff at the Customer Service Desk located on Level 3 near Aesop.
Centre Court Escalators Now Open
29 November 2019
We are pleased to announce the new Centre Court escalators running between Level 3 and Level 2 are now operational. Thank you to all our customers for your patience during these works. There will continue to be upgrade works to flooring, column treatments and ceilings into 2020, but this will not affect the operation of the escalators.
Hoyts Travelators Closure
21 January 2020
To make your shopping experience more enjoyable, we will be upgrading the travelators between Level 1 and 2. During this time please use the lifts near Grill'd on Level 1 and Tree of Life on Level 2, or make use of our brand new Centre Court escalators.
Big W Escalator Closure
4 February 2020
The changes keep coming! The escalators located between Big W (Level 3) and Best & Less (Level 2) are being upgraded to improve your shopping experience. If you’re on Level 2 and need to gain access to Levels 1, 3 or 4, we suggest using the lift located next to Tree of Life.If you’re on Level 3 and need to gain access to level 1, 2 or 4, we suggest using the lift located next to Cotton On.